choins 7000bet Privacy Policy
Protecting your personal information is very important to us. This policy describes in detail what information we collect, how we use it, and what steps we take to keep your information secure.
Introduction and Scope
choins 7000bet ("we", "our", or "the platform") is informing you through this privacy policy how your personal information is handled when you use our platform. This policy applies to our website, mobile application, and all related services.
Please read this policy carefully before using our services. It is an integral part of our Terms and Conditions. By registering with choins 7000bet, you confirm that you accept the terms of this privacy policy.
Any changes to this policy will be published on the platform and, where applicable, you will be notified by email. Continuing to use the service after a policy change means you have agreed to the changes.
This privacy policy applies only to choins 7000bet's own services. We have no control over third-party websites or services, and those will have their own privacy policies.
What Information We Collect
choins 7000bet collects various types of information, which can be divided into two main categories: information you provide directly, and information collected automatically.
2.1 Information You Provide
The following information is collected during registration, verification, and use of the service:
- Full name, date of birth, and national identity card details
- Email address and mobile number
- Residential address
- Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay)
- Identity documents submitted for verification
- Information sent via support chat or email
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device identifiers
- Browser type, version, and operating system
- Login time, session duration, and navigation history
- Betting and transaction history
- Information from cookies and similar tracking technologies
- App usage statistics (when accessed via Android or iOS app)
2.3 Account Verification Information
To ensure responsible gaming and maintain service security, choins 7000bet verifies the age of every user. Our service is for persons aged 21 or older only. The necessary identity documents are collected and verified for this purpose.
Purpose of Using Information
choins 7000bet uses collected information only for specific and legitimate purposes. These purposes are described in detail below:
3.1 Account Management and Service Delivery
Your information is used to complete your registration, verify your account, process deposits and withdrawals, and provide bonuses and promotions. This also includes managing gaming sessions and storing betting history.
3.2 Security and Fraud Prevention
Information is analysed to detect suspicious activity in order to protect your account and financial transactions. The system automatically checks information to prevent multiple accounts or fraudulent activity.
3.3 Responsible Gaming Support
In line with our responsible gaming guidelines, we provide support if unusual changes or problematic patterns are detected in a user's gaming behaviour. Gaming and transaction data is analysed for this purpose.
3.4 Customer Service and Communication
Your contact information is used to resolve your requests or complaints, notify you of service changes, and inform you of bonuses or promotions. Our customer service team provides support in Bengali and English 24/7.
3.5 Service Improvement and Analysis
Aggregated and anonymised data is analysed to improve platform performance, add new features, and enhance the user experience.
Information Sharing and Third Parties
choins 7000bet does not sell your personal information to any third party. However, in specific circumstances and under strict protection rules, some information may be shared:
4.1 Service Provider Partners
Only the minimum necessary information is shared with trusted third-party organisations for core service operations such as payment processing, identity verification, technology infrastructure, and customer service. These organisations are bound by contractual security terms.
4.2 Legal Obligations
It is our legal responsibility to provide information to authorities in response to valid legal processes, court orders, government investigations, or other legal obligations. Applicable Bangladeshi law is followed in such cases.
4.3 Business Structure Changes
In the event of a company acquisition, merger, or asset transfer, user information may be transferred to the new operating entity. Users will be notified in advance in such cases.
choins 7000bet never sells or transfers your personal information to third parties for marketing purposes or in exchange for profit.
Information Security Measures
choins 7000bet follows the highest industry technical and administrative standards to protect your information. Our main security measures are described below:
5.1 Technical Security
- All data transmission is secured through SSL (Secure Socket Layer) encrypted connections
- Collected personal and financial information is stored in encrypted form
- Server protection through firewalls and intrusion detection systems
- Regular security testing and vulnerability assessments
- Two-factor authentication (OTP) available
5.2 Administrative Security
- Only authorised staff have access to personal information
- Staff receive regular training on data protection
- Data access logs are reviewed regularly
- Strict internal policies and procedures are followed
Cookies and Tracking Technologies
choins 7000bet uses cookies and similar technologies to maintain platform functionality and improve the user experience.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
- Functional Cookies: Used to remember language preferences and interface settings.
- Analytics Cookies: Collect platform usage statistics to help improve the service.
6.2 Cookie Controls
You can change your browser settings to decline all cookies except essential ones. Please note that fully disabling cookies may cause some platform features to not work properly.
Data Retention Period
choins 7000bet does not retain any personal information beyond the necessary period. Retention periods are set as follows:
- Active account information: retained for as long as the account is active and for any legally required period thereafter
- Transaction records: retained for the period required by applicable legal obligations
- Customer service communications: reviewed and deleted periodically after the issue is resolved
- Identity verification documents: retained until legal requirements are met
- Marketing preference information: retained until consent is withdrawn
Even after an account is closed, some information may be retained for a specified period for legal, tax, or security reasons.
Your Rights
You have the following rights regarding your personal information, which choins 7000bet respects and provides the means to exercise:
8.1 Right to Access
You may request at any time to know what information we hold about you. If you submit a written request to the support team, the information will be provided within the set timeframe.
8.2 Right to Rectification
If the information held in your account is incorrect or incomplete, you may request a correction. Some information can also be updated directly through account settings.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal or regulatory obligations.
8.4 Right to Restrict Processing
You may object to the processing of your information for specific purposes. You may withdraw consent at any time to stop receiving marketing communications.
8.5 Right to Lodge a Complaint
If you believe your data protection rights have been violated, please first raise a complaint with our support team. If the matter is not resolved, you have the right to lodge a complaint with the relevant authority.
Protection of Minors
choins 7000bet strictly provides services only to persons aged 21 or older. We do not knowingly collect any personal information from minors.
Age verification during registration is mandatory. If a user is found to be under 21, the account is immediately closed and any collected information is deleted.
If a parent or guardian believes their minor child has registered on our platform, please contact our support team without delay.
Policy Changes and Updates
choins 7000bet reserves the right to review and update this privacy policy as needed. For any significant changes:
- A clear notice will be displayed on the platform
- Registered users will be sent a notification of the changes by email
- Continuing to use the service after a change will be considered as acceptance of the new policy
To learn more about choins 7000bet or if you have any questions, please contact the support team. It is recommended that you review this policy regularly.
Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with us. Our team provides support in Bengali and English 24 hours a day, 7 days a week.
Data Privacy Support
Quick Links
Read other important documents related to this privacy policy:
- Terms & Conditions — Full terms for using the service
- Responsible Gaming Guidelines — Information on safe gaming
- FAQ — Answers to frequently asked questions
- About Us — Introduction and goals of choins 7000bet